Terms & Conditions of Sales

1. General
2. Agreement
3. Updates
4. Website Use
5. Prohibited and Unlawful Activities
6. Account Security and User Responsibility
7. Intellectual Property Rights and Permitted Use
8. Personal Information
9. Electronic Communications
10. Accuracy, Completeness, and Timeliness of Information
11. Modifications to the Website and Prices
12. Order Placement and Acceptance
13. Reseller Policy
14. Why are Authorised Partners important?
15. What’s the problem with unauthorised resellers?
16. How do we combat unauthorised resellers?
17. Promotional Codes & Coupons
18. Subscription and Cancellation
19. Accuracy of Billing and Account Information
20. Shipping & Returns
21. Information On The Right Of Withdrawal
    • 21.1. Right Of Withdrawal
    • 21.2. Effects Of Withdrawal
    • 21.3. Exceptions
    • 21.4. Model Withdrawal Form
22. Any additional guarantees
23. Defective products
24. No Medical Diagnosis Or Treatment
25. Social media
26. Submitted materials; User-generated content.
27. Testimonials, Reviews, and other Submissions
28. Optional Third-Party Tools and Links
29. Disclaimers Of Warranties
30. Limitation Of Liabilities
31. Dispute Resolution & Required Pre-Dispute Procedures
32. Governing law
33. Infringement Notice
34. Severability
35. Termination
36. Assignment
37. No Waiver
38. Third Party Rights
39. Entire Agreement
40. Contact Information

1. General

Thank you for visiting PetLab Co. and for viewing these Terms & Conditions of Sales (“Terms”). We use these Terms to tell you about the rights and obligations both you and PetLab Co. have when you visit and use the website www.petlabco.co.uk and purchase PetLab Co. products.

The website www.petlabco.co.uk (“Website”) is operated by PetLab Group Limited, a company registered in England with company number 12763330 and registered office at Dixon House, 1 Lloyd’s Ave. London EC3N 3DQ (“PetLab Co.”). All references to “we”, “us”, “our”, or this “Website” means PetLab Co. and this website business. PetLab Co. offers this Website, including all information, tools, products, and services available on this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Agreement

THIS IS A BINDING AGREEMENT BETWEEN YOU AND PETLABCO. THESE TERMS, TOGETHER WITH OUR PRIVACY NOTICE AND SHIPPING & RETURNS POLICY, FORM A LEGALLY BINDING AGREEMENT (“AGREEMENT”) BETWEEN YOU AND PETLABCO. THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE AND THE PRODUCTS AND SERVICES PROVIDED BY PETLABCO., ANY ORDER YOU PLACE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHER ACCEPTED METHOD OF PURCHASE AND, AS APPLICABLE, YOUR USE OR ATTEMPTED USE OF THE PRODUCTS OR SERVICES OFFERED ON OR AVAILABLE THROUGH THE WEBSITE.

By visiting this website and/ or purchasing something from us, you agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

PLEASE CAREFULLY REVIEW AND CONFIRM YOU UNDERSTAND OUR TERMS & CONDITIONS OF SALES BEFORE ACCESSING, USING, OR MAKING A PURCHASE ON OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (see sections 23 and 24).

PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

3. Updates

You can review the most current version of the Terms at any time on this page (https://www.petlabco.co.uk/pages/terms-conditions). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes.

YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.

Our store is hosted on Shopify Inc., which provides an online e-commerce platform that allows us to sell our products and services to you. To make a payment, you will need to provide your payment card details to Shopify Inc, which hosts our online store. We do not hold any payment card information. Please see Shopify’s website policies, including its privacy statement https://www.shopify.com/legal/privacy, for further information.

4. Website Use

By using the Website and agreeing to these Terms, you represent that you are at least 18. If you use the Website, you are affirming that you have the legal capacity to enter a binding contract with us, have read this Agreement, and understand and agree to its terms. If you do not agree to these Terms in their entirety, you are not authorised to use the Website in any manner or form whatsoever.

5. Prohibited and Unlawful Activities

You agree not to use or attempt to use the Website or any products or services in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website, including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act; and in such circumstances we reserve the right to refuse access to the Website, terminate accounts or edit content which breaches applicable law or these Terms.

6. Account Security and User Responsibility

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and all activities that occur under your account or password are your responsibility. Please contact us immediately if you believe that your password is being used in an unauthorised manner by a third party.

7. Intellectual Property Rights and Permitted Use

All aspects of our Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by PetLab Co. or its licensors and are protected by U.K. and international copyright, trademark, and other intellectual property laws. You may only use the Website for your personal, non-commercial use. You shall not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website without our prior written permission. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

8. Personal Information

We respect your privacy and the use and protection of your personal information. Your submission of personal information through the Website and online store is governed by our Privacy Notice. To view our Privacy Notice, please visit: Privacy Notice. We reserve the right to modify our Privacy Notice from time to time. Our Privacy Notice is incorporated into this Agreement by reference.

You should also read our Cookie Notice to understand how we use cookies within the Website.

9. Electronic Communications

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

10. Accuracy, Completeness, and Timeliness of Information

While we endeavour to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The material on the Website is provided as general information only. This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

11. Modifications to the Website and Prices

We reserve the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of access to the Website.

Certain products or services may be available exclusively online through the Website. These products or services may be limited in quantity and are subject to return or exchange only according to our Shipping & Returns Policy or your statutory rights in your country of residence.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Any offer for any product or service made on this Website is void where prohibited.

We reserve the right to modify pricing at any time, for any reason, without prior notice. For subscription services, we will provide at least 30 days advance notice of any price changes. You will have the option to cancel your subscription prior to the next renewal date but continued use of the subscription service after the price change notification constitutes acceptance of the new price.

We reserve the right to discontinue or change – at any time, without prior notice and without incurring any liability to you – product specifications, the content, and messaging related to any product on the Website. Where required by law, we will provide reasonable notice for changes in product formulations, except where immediate changes are required for safety, regulatory compliance, or other urgent circumstances. We take reasonable precautions to keep the Website accurate and current. However, we do not guarantee that product descriptions are accurate, complete, reliable, current, or error-free, or that the product packaging, specification, and formulation of the product you received will correspond to the information on the Website. Please see our Shipping & Returns Policy for further information.

12. Order Placement and Acceptance

Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms. No order is accepted from you until our website displays an order confirmation message, which is also when the contract is formed between us. This message is displayed after you have completed your purchase, and a receipt is sent by email as confirmation of your order. We may require additional information regarding your order if any required information is missing or inaccurate; and we may cancel or limit an order any time after it has been placed (this shall not affect your statutory rights).

Once we confirm your order and a verified form of payment has been received, we will promptly place your order in line for shipment or delivery. All items are subject to availability. We will notify you if any item is not available, the expected availability date, and may offer you an alternative product. If the availability of any product is delayed and you do not wish to substitute the product, upon your request, we will cancel your order. Your credit card will be fully refunded for that specific order if previously charged.

We do not accept orders from dealers, wholesalers, or customers who are resellers. For any questions from dealers, wholesalers, or resellers, we ask that they direct their inquiries to help@petlabco.co.uk and please review our Reseller Policy in Section 13 below.

13. Reseller Policy

PetLab Co. implements a variety of strict quality control measures and maintains high standards to our product safety, quality control, and proper handling throughout our authorised distribution channel. Our complementary feed (sometimes referred to as “supplements”), powders, sticks, treats, tinctures, liquids, etc. are intended and designed for sale only through PetLab Co.’s website and our authorised third-party distributors and sellers (“Authorised Partners”). This policy helps ensure our customers receive authentic products and quality service and thereby protects PetLab Co.’s reputation in the marketplace.

We strictly prohibit the distribution or sale of PetLab Co.’s products by unauthorised resellers, and any such unauthorised distribution constitutes a violation of PetLab Co.’s intellectual property rights and distribution agreements. Unauthorised resale, even of seemingly genuine products, harms customers and PetLab Co. The purpose of this policy is to inform consumers and resellers and explains the steps we take to deter unauthorised resellers before resorting to legal action.

14. Why are Authorised Partners important?

Authorised Partners are businesses we trust, which we authorise by contracts to help make our products available in the marketplace. Authorised Partners must meet specific storage, safety, and hygiene requirements. We use site visits, customer feedback and other measures to ensure those requirements are met. When sold by an Authorised Partner, PetLab Co.’s products stay within our chain of distribution. Maintaining our chain of distribution helps us ensure product authenticity, ingredient integrity and hygiene and safety standards. For these reasons, PetLab Co. can only offer customer support for purchases from PetLab Co.’s website and Authorised Partners.

We currently do not have an Authorised Partner of PetLab Co. in the U.K. In the U.K., we sell our products directly via our Website, or on Amazon U.K. and U.K. TikTok Shop. Petlab Co. is the only authorised seller on Amazon U.K. and U.K. TikTok.

15. What’s the problem with unauthorised resellers?

An “unauthorised reseller” is anyone selling products labelled as PetLab Co.’s products outside our Website or our Authorised Partner channels. PetLab Co. has no way to ensure unauthorised resellers will not, among other things:

• relabel and/or reseal other products such as PetLab Co.’s products and/or in PetLab Co. packaging,
• adulterate or dilute genuine PetLab Co. products,
• resell genuine PetLab Co. products that have been improperly stored or handled (such as by exposure to extended periods of freezing or high temperatures or UV light),
• resell genuine PetLab Co. products months or years after the date when an Authorised Reseller would no longer be permitted to sell them for quality, freshness, or other reasons.

In many cases, unauthorised resellers do not know whether the products they resell fall into the foregoing categories.

Unauthorised resellers harm our mission and brand by compromising our ability to ensure that products with PetLab Co. name have been manufactured, shipped, stored, and sold in accordance with our stringent integrity requirements. Our marketplace monitoring shows that sales of unauthorised products routinely generate disproportionate customer support inquiries and poorer customer feedback. This damages our brand’s reputation for quality, integrity, and satisfaction.

16. How do we combat unauthorised resellers?

Unauthorised resellers do not have our consent to sell merchandise labelled as PetLab Co. products. This includes anyone who obtains genuine PetLab Co. products, even if purchased at clearance, and later resell them on marketplaces like Walmart, eBay, or Amazon.

PetLab Co.’s products may not be sold by unauthorised resellers under any circumstances. Any sale or suspected sale of PetLab Co.’s products by an unauthorised reseller will be reported to us and our marketplace-integrity partners, and we reserve the right to pursue all available legal remedies, including but not limited to claims for trademark infringement, unfair competition, and tortious interference with business relationships.

All orders for items or products must be for your personal use only. By purchasing products, you hereby agree not to resell, distribute, or transfer such products for any commercial purposes. Any attempt to resell or distribute products shall void all warranties and constitute a material breach of these terms. All orders are subject to our acceptance or rejection based on product availability, noncompliance with this policy or any other reason as determined in our sole discretion. For instance, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will either not charge you or refund the charges for orders that we cancel or do not process.

Because many resellers are not aware of how their activities harm us and our customers, we strive to avoid adversarial language in our initial communications with them. Unauthorised resellers are generally first contacted by one of our marketplace-integrity partners and given the opportunity to immediately cease all sales activity.

However, we reserve the right to take more formal action, whenever necessary, to defend the integrity of our products and our customers’ satisfaction. This may include legal action against unauthorised resellers, as well as formal notifications to third parties who enable the unauthorised reseller, like marketplaces (which generally prohibit inaccurate or misleading information in product pages) and often have policies for imposing financial penalties against and suspension or loss of marketplace access.

To notify us of a suspected unauthorised sale of PetLab Co.’s products, please contact legal@thepetlabco.com.

17. Promotional Codes & Coupons

All promotional codes and coupons have no cash value and cannot be combined with any other coupons, discounts, offers or promotions. The promotional codes and coupons can only be used once per household or address. The code must be entered at the checkout and PetLab Co. reserves the right to modify or cancel the coupons at any time. The offer is valid on in-stock items only and is not valid on previous purchases.

18. Subscription and Cancellation

When visiting the Website, you may have the option of purchasing a product or group of products one time or through our Subscription plan where the payment card you provide at the time of enrolment is automatically charged on subsequent dates chosen by you to replenish your supply until you cancel. We reserve the right to modify subscription prices with 30 days' advance notice to subscribers. In our Subscription plan, you have the ability to control whether you automatically replenish your supply of certain products on a recurring basis – which may be, and depending on the product in question, weekly, biweekly, every three weeks, monthly, or every two, three, four, or six months; or every 30, 60, or 90 days – using the payment card you provided at the time of enrolment. You will be billed accordingly before shipment of the product on the replenishment date selected by you, and this will continue until you cancel.

IF YOU ARE ENROLLED IN THE SUBSCRIPTION PLAN AT THE TIME OF YOUR INITIAL PURCHASE AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT OR INSTALLMENT AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR ENROLMENT IN THE SUBSCRIPTION PLAN. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE SUBSCRIPTION PLAN, YOU MAY DO SO AT ANY TIME BY EMAILING HELP@PETLABCO.CO.UK

If you enrol in a Subscription plan using a credit card and your credit card fails to process for a subsequent shipment, you agree that we may continue attempting to process your payment as well as contact you on any phone number (including a cell phone number) or e-mail address provided by you for alternate payment information. If you fail to pay for any product or service received, your account may be sent for collection, and your subscription may be immediately terminated at our sole discretion. In the event we start collection processes of any type, you will be liable for all collection costs, including legal fees and expenses.

19. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Website and online store. You agree to promptly update your account and other information, including your email address and credit and other payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse deliveries to you and to cancel your account where payments have been withheld. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these Terms.

20. Shipping & Returns

Unless otherwise stated on the Website at the time of purchase, we reserve the right to add applicable shipping and handling fees to your order, but these will be made clear prior to order. Please be aware of the additional postal charges that may apply to your order at checkout based on what you order, the quantity you order, and your delivery address, including location.

We will use commercially reasonable efforts to fulfil your order within a reasonable time after receipt of your properly completed and verified order and payment. Once your order is ready for shipment, you will receive an email with the order confirmation. When the order is shipped, you should receive another email with a tracking number. Although we may provide delivery or shipment timeframes or dates, such dates are good faith estimates and are subject to change. You further understand that product or service availability may be limited, and particular products or services may not be available for immediate delivery. If your order will be delayed, we will contact you at the e-mail or street address you provided when placing your order. If we are unable to contact you or you would like to cancel your order, we will cancel the order and refund the full amount charged.

We typically use local postal services to deliver our products, and proof of delivery is not obtained. Once the product has been properly dispatched and is under the control of the local postal services, you agree that you cannot hold us responsible for delays relating to the delivery of products.

You must report all lost or undelivered boxes online within 7 days of the expected last day of delivery, as shown in your confirmation email. We reserve the right to reject orders where the stated delivery address is outside of the UK.

21. Information On The Right Of Withdrawal

21.1. Right Of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered by you in one order and delivered separately the withdrawal period will begin on the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. In the case of the regular delivery of goods over a specified period the withdrawal period will expire from the day on which you or a third party other than the carrier designated by you has taken possession of the first goods.

To exercise the right of withdrawal, you must inform us (PetLab Group Limited, 1 Lloyd's Avenue (Dixon House), London, England, EC3N 3DQ; e-mail address: help@petlabco.co.uk) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the below attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

21.2. Effects Of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline will be met if you send back the goods before the period of 14 days has expired.

If you are required to return the goods, PetLab Co. will inform you and you may bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods.

If you would like to return a product within 30 days of receiving it, please contact us first to request a return label. Products sent back without a return label from us will not be accepted or refunded. Once we receive your return with the proper label, we will process your refund to your original payment method. To request a return, please read the below.

21.3. Exceptions

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded. The right of withdrawal also does not apply for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

21.4. Model Withdrawal Form

Complete and send us this form if you wish to withdraw from the contract:

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods /for the provision of the following service: __________________________

Please describe goods/services precisely so it is possible to identify to which goods or services withdrawal refers: __________________________________

Ordered on /Received on __________________________

Name of consumer(s): ____________________________

Address of consumer(s): ___________________________

Signature of consumer(s) (when form is on paper): __________________

Date __________________________________

You may send the standard withdrawal form to us by post (PetLab Group Limited, 1 Lloyd's Avenue, Dixon House, London, England, EC3N 3DQ) or by email (help@petlabco.co.uk). Alternatively, you can simply email us to let us know that you wish to withdraw from your purchase within the above-mentioned deadline (see Section 21.1.).

22. Any additional guarantees

In addition to any statutory rights you may have in your country of residence, certain products that you purchase may be sold with a 30-day or 60-day return policy satisfaction guarantee. Such products will clearly be advertised as such on the Website, and the money back guarantee will only apply to those products and not to any other products. To return a product that is sold with a money back guarantee, please review and comply with our Shipping & Returns Policy.

All other items may only be returned in limited circumstances and in accordance with the Shipping & Returns Policy. If you are uncertain about your right to return the product, you may contact a customer care professional at help@petlabco.co.uk.

23. Defective products

If any of our products are inherently defective, then subject to us agreeing that the relevant product is defective, we will provide you with a replacement, or if the same product is unavailable, then, if possible, a suitable alternative or, at our discretion, a refund. In such circumstances, we will bear the delivery costs incurred by you in returning the defective or damaged product to us as long as you provide us with documentary evidence supporting those delivery costs prior to sending the product and provided we agree that the product is defective.

24. No Medical Diagnosis Or Treatment

PetLab Co. is committed to improving the lifestyle of your pet. You understand, however, that our products and the statements on the Website have not been evaluated by health regulatory agencies or medical professionals, and our products and the information on the Website are not intended to diagnose, treat, cure or prevent any health problems, illnesses, or diseases. The information on the Website or provided to you in emails or other communications is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care. You agree that you will cease immediately from using our products on your pet if they experience any ill effects or unintended side effects of any product.

Please consult your veterinarian regarding any change in treatment or supplementation.

PetLab Co. does not warrant or represent that all information about our products is error-free. All product specifications, performance data, and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data. PetLab Co. does not warrant or represent that our products will provide your pet with any particular benefits, or that your results will match those of others who use our products. Individual results may vary. The representations and product disclaimers described above are inapplicable where prohibited by law.

25. Social media

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, TikTok, Twitter, YouTube, Google, LinkedIn, Snapchat or any of the many other available external third-party social media platforms we may utilise (“Social Media Presence”).

Social media platforms are places of public information exchange, and you should have no expectation of privacy when using them. Specifically, neither these Terms nor our Privacy Notice apply to our External Social Media Presence.

The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy notices and terms of use.

The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of PetLab Co. Comments that some would consider inappropriate or offensive may appear on our Social Media Presence and may remain there until they have been identified by us or called to our attention, and we are able to work through the necessary procedures and technical processes to have them removed.

If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

26. Submitted materials; User-generated content.

All information, ideas, suggestions, concepts, or other materials submitted by you voluntarily or at our request, such as questions sent to us via the Website or user-generated content on our Social Media Presence (collectively, “Submitted Materials”) may be used by us in any lawful manner, provided that personal information portions of Submitted Materials will only be used as described in our Privacy Notice. By providing Submitted Materials you: (a) represent and warrant that you own or otherwise have all necessary rights to do so and that the Submitted Materials comply with all applicable laws; and (b) grant to us a royalty-free, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, and sublicensable right and license to copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, make, sell, export, and otherwise use such material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. We cannot be responsible for maintaining any Submitted Materials that you provide to us; therefore, you should retain copies of all such data and information in your own records.

27. Testimonials, Reviews, and other Submissions

PetLab Co. is pleased to hear from customers and welcomes your comments regarding our products and services. PetLab Co. may use testimonials and/or product reviews in whole or in part in any media, together with the name, city, and state of the person submitting it. You irrevocably consent to PetLab Co.’s use, publication, and distribution of any testimonial, review, or other submission by you, and you expressly covenant not to sue and release PetLab Co. from any and all claims and demands arising out of or in connection with such activity by PetLab Co., including without limitation, any claims for right of privacy violations, right of publicity claims, and/or other intellectual property rights. PetLab Co. reserves the right to correct grammatical and typing errors, edit, modify, or delete non-compliant, offensive, or inappropriate language, to shorten testimonials prior to publication or use, and review all testimonials prior to publication or use. You alone are responsible for any communication, message, and/or other content that you share with PetLab Co. You agree that your testimonial, review, or other submission does not violate any right of any third-party and that PetLab Co. has no responsibility and assumes no liability for any comments posted by you or any third-party.

Please be aware of the following:

Testimonials appearing on our Social Media Presence, Website, and any other site owned and managed by PetLab Co., are received via text, email, audio, or video submission. They are individual experiences, reflecting unique experiences and opinions of those who use PetLab Co. products and/or services. However, the experiences are personal to those users and may not necessarily be representative of all users of our products and/or services. Your results will vary.

TESTIMONIALS ARE NOT NECESSARILY REPRESENTATIVE OF WHAT ANYONE ELSE USING OUR PRODUCTS AND/OR SERVICES MAY EXPERIENCE.

The testimonials are displayed verbatim except for grammatical or typing error corrections. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information. We use best efforts to review all testimonials for authenticity before they are published publicly. We are not responsible for any errors in the published reviews.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. While many of our testimonials are unsolicited, some consumers received compensation in return for an honest review.

No claims in the testimonials have been clinically proven or evaluated.

You may post reviews and comments, submit suggestions and questions, if the content is not threatening, defamatory, obscene, illegal, invasive of privacy, infringing of intellectual property or privacy rights, and does not contain spam. You must use your true email address and not impersonate any other person or act misleadingly.

28. Optional Third-Party Tools and Links

Our Website may include materials from third-parties or links to third-party websites. We are not liable for any third-party materials or websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

29. Disclaimers Of Warranties

EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, THE WEBSITE AND THE MATERIALS AND PRODUCTS CONTAINED AND OFFERED ON THE WEBSITE ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PETLABCO. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE AND PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Website is at your sole risk.

30. Limitation Of Liabilities

We only supply our products for domestic or private use and in accordance with their accompanying instructions for proper use. You agree not to use our products for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in this clause or otherwise in these terms and conditions shall exclude or in any way limit our liability for fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; breach of any mandatory statutory provisions that apply; or any other liability to the extent the same may not be excluded or limited as a matter of law. We are not responsible for any loss or damage that is not foreseeable.

We will not be liable to you for any lack of or delay in performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability, or failure arises from any cause reasonably beyond our control, including without limitation strikes, lock-outs or other industrial action by third parties, changes in legislation including import tariffs/duties and border controls, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic, or other natural disaster, or failure of telecommunications networks, or impossibility of the use of shipping, aircraft or other means of transport.

If, notwithstanding the exclusions of liability above, PetLab Co. is found liable under any theory, PetLab Co.’s maximum liability will be limited to the lesser of (i) 100.00 GBP (or the EURO equivalent), or (ii) the total amount of money you paid to PetLab Co. in the one (1) month period immediately preceding the incident on which your alleged claim is based. This limitation of liability shall apply to all claims, to the extent permitted by law.

31. Dispute Resolution & Required Pre-Dispute Procedures

We acknowledge and agree that before initiating any claim against the other, we agree to first contact the other with a written description of the dispute, which shall include all relevant documents and information, and the proposed resolution. You may send the written description of any dispute you have with us by e-mail to. PetLab Co. will contact you by letter at the billing address you provided to us or at the email address you provided to us. You agree to negotiate with PetLab Co. or its designated representative in good faith about your problem or dispute. If, for some reason, the dispute is not resolved within 60 days after receipt of the written dispute, then the parties may issue proceedings. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in any jurisdiction to enforce these Terms or prevent an infringement of a third party’s rights or our intellectual property rights, as stated in subsection 32 below. You hereby expressly consent to, and forever waive any challenge to, the exclusive personal jurisdiction and venue of said courts in such actions.

32. Governing law

Your use of this website is governed by these terms and conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the exclusive jurisdiction of the courts of England and Wales.

33. Infringement Notice

You may contact us at legal@thepetlabco.com if you believe that material on our Website infringes your or a third party’s intellectual property rights and we will investigate those complaints.

In notifying us of alleged infringement, you must include the following information: (i) description of the work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or e-mail address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorised by the rights owner, or its agent, or by the operation of any law; (v) a statement by you, that the information in the notification is accurate and that you have the authority to enforce the rights that are claimed to be infringed; and (vi) a physical or electronic signature of the rights owner or a person authorised to act on the rights owner’s behalf. Failure to include all the above-listed information may result in the delay of the processing of your complaint.

34. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

35. Termination

If we terminate this Agreement for your material breach, sections 9, 18, 21, 23 through 27, 28 and 30 of this Agreement, as well as any representations, warranties, and other obligations made or undertaken by you, shall survive the termination of this Agreement and/or your account or relationship with PetLab Co.

36. Assignment

You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms. These Terms are personal to you, and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms without our written agreement.

37. No Waiver

If we delay exercising or fail to exercise or enforce any right available to us under these Terms, such delay or failure does not constitute a waiver of that right or any other rights under these Terms.

38. Third Party Rights

Nothing in these Terms confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999 (if you are in England and Wales) or any other equivalent legislation in your country of residence.

39. Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitutes the entire agreement and understanding between you and PetLab Co. and supersedes and replaces any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.

40. Contact Information

Questions about the Terms should be sent to us at legal@thepetlabco.com.

If you have any other queries, please contact us by mail at

PETLABCO.

Dixon House, 1 Lloyd's Ave,

LONDON | EC3N 3DQ

Email at help@petlabco.co.uk

Phone: +44 808 189 1674

PetLab Group Ltd., a company registered in the United Kingdom, U.K. All rights, obligations, and liabilities under this Agreement shall be solely those of PetLab Co.